©2007, 6” x 9” softcover, 272 pages
ISBN 978-1-56726-207-0
Product code: B070

Michael F. Malinowski, PMP

IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will:

• Discover cost savings associated with reducing staff
• Improve reporting status and metrics
• Build greater customer satisfaction
• Learn how to perform work consistently
• Decrease staff stress level by stabilizing expectations
• Streamline team operations
• Decrease the manager’s ongoing workload

PLUS! This practical reference is organized by process groups similar to the PMBOK® — providing you with applied step-by-step guidance.

Contents

Part I: Initiating Processes — Introduction • Project Management versus IT System Maintenance • Outsourcing: The New Challenge • Part II: Planning Processes — Scope of Maintenance • Service Level Agreement • Service Breakdown Structure • Cost Estimate • Transition Planning • Documentation • Part III: Executing Processes — Team Management • Work Tracking • Customer Care • Incidents, Defects, and Enhancements • Testing • Metrics — Overall Control Configuration Management • Cost Control • Communication and Beyond • Risk Management • Part V: Assessing and Closing Processes — Peer Reviews and Formal Audits • Customer Survey • Annual Closeout

About the Author

Michael F. Malinowski, PMP, has more than 22 years of IT project management and programming experience. His responsibilities have included new development projects, process improvements, and IT maintenance. He served on the PMI® Chicagoland chapter board of directors. His educational background includes a bachelor’s of science in electrical engineering, a minor in computer engineering from Illinois Institute of Technology, and a master’s certificate in project management from George Washington University.

RELATED TRAINING COURSES

• Managing IT Projects